Shinar Haynes, MBA, CPE, RPL

Executive Director

Shinar Haynes has been the Executive Director of Tarrant County 9-1-1 since April 2018. Before this position, she was the Director of Operations at Orleans Parish Communication District in New Orleans, LA, where she was over the 9-1-1 communication center. She also served as the Louisiana State Telecommunicator Emergency Response Taskforce (TERT) Coordinator where she would develop and facilitate statewide TERT training programs. Shinar holds a Master’s of Business Administration with focus on Homeland Security and Emergency Resource Allocation and currently working on her Ph.D. in Philosophy with an emphasis on emergency management.

Mandy Chanthapanya

Executive Assistant

Mandy Chanthapanya joined the Tarrant County 9-1-1 District staff September 1991 and serves as the Administrative Assistant. She provides administrative support to the Chief Fiscal Officer/Business Manager and to other Tarrant County 9-1-1 District staff members as required. She also provides clerical/office support and assists staff members, in any area, as requested. She graduated from Tarrant County College, with an Associate in Applied Science in Office Occupations degree in 1991. Then she continued her education while working with the District and graduated from the University of Texas at Arlington, with a Bachelor of Business Administration degree in 2001.

Wanda McCarley

Director of Operations

Wanda McCarley is the Director of Operations for the District. Wanda is a Criminal Justice Major with a degree in general education and more than 25 years of experience in public safety communications and 9-1-1. Her background and experience include both operational and technical disciplines spanning a wide range of communications skills. Beginning her career as a call taker/dispatcher, she advanced through the ranks to supervision, management, and administration. She has served the industry in various leadership roles and has received recognition for her expertise in areas related to public safety communications. She also has a background in training and curriculum development and has been honored by the Texas Commission on Law Enforcement for her contributions to Telecommunicator training and credentialing.

Shantelle Oliver

Director of Support Services

Shantelle Oliver joined the Tarrant County 9-1-1 District November 2018 and serves as the Director of Support Services where she is responsible for the design and successful operation of administrative and service processes supporting 9-1-1 emergency communication for the Tarrant County 9-1-1 District. She graduated from Southern University at New Orleans with a bachelor’s degree in Criminal Justice. Before joining the District, Shantelle worked at Irving Police Department for 17 years where she served as a dispatcher before advancing up the ranks to CTO, Senior Dispatcher, and Supervisor. Her background is in training and curriculum development. Shantelle is currently a member of APCO and has been involved with standards development groups as well as conference committees.

Kevin Kleck

Director of Technical Services

Kevin has been in the public safety industry for over 20 years. Having spent early years working in addressing, GIS and 9-1-1 technologies, he developed skills to help advance wireless 9-1-1 in Tarrant County. He’s worked with PSAPs to solve operational and technical issues and worked with standards organizations to develop new methodologies to push public safety forward. Kevin looks forward to helping guide the District into future successful initiatives.

Phillip Rohrbough

GIS Manager

Phillip Rohrbough is the Geographic Information Systems (GIS) Manager here at the Tarrant County 9-1-1 District. He manages the GIS Department, which is responsible for developing and providing the mapping data used at the 9-1-1 PSAPs, for all communities within the District’s jurisdiction. That data aids the 9-1-1 tele-communicators in accurately locating a 9-1-1 caller. Phillip graduated from Texas A&M University in 1993, and upon graduation, moved to San Antonio where he had been hired by a law firm that handled delinquent property tax collection. After a few years of having his life threatened on a daily basis, he decided it was time to move and relocated to the North Texas area. He began his career at TC9-1-1 on April 1st, 1998, as a contract GIS Technician and, after 19 years, he was promoted to the GIS Manager position. Phillip actively participates in several National Emergency Number Association (NENA) working groups to set standards and guidelines in preparing GIS data for Next Generation 9-1-1, which is an IP-based technology.

Melinda Oliver

Chief Financial Officer/Business Manager

Melinda Oliver joined the Tarrant County 9-1-1 District staff July 21, 1986 and serves as the CFO/Business Manager. She is responsible for all aspects of the accounting, financial, and investment process. She is also responsible for purchasing, inventory, payroll, and state and federal government reports. She acts as Human Resources coordinator, handling all aspects of employee benefits and the District’s retirement plan with Texas County and District Retirement System. She earned her Associates Degree from Tarrant County College.

Aniel Austin

Finance Manager

Aniel Austin joined the Tarrant County 9-1-1 District staff October 15, 2018 and serves as the Finance Manager. He is responsible for all aspects of the accounting, financial, and investment process. He is also responsible for inventory, payroll, and state and federal government reports. He acts as Human Resources coordinator, handling all aspects of employee benefits and the District’s retirement plan with Texas County and District Retirement System. He earned his Accounting Degree from Association of Chartered Certified Accountant (ACCA) which is a U.K based accounting body.

Bill Horne, ENP

Database & Quality Assurance Manager

Bill Horne has been the Database & Quality Assurance Manager at Tarrant County 9-1-1 District since 2005. He graduated from Texas Christian University with a bachelor’s degree in English. He worked for Southwestern Bell Telephone Company for over 29 years before joining Tarrant County 9-1-1. He brings over 35 years of experience in 9-1-1 database management to the agency. All of his 9-1-1 expertise was gained here in Texas. In addition to Database Management, he is responsible for coordinating with the four wireless service providers here in Tarrant County. This is very important since currently, over 85% of all 9-1-1 calls come from cell phones.

Warren Austin

Geographic Information Systems Analyst

Warren Austin is a GIS Analyst for the Tarrant County 9-1-1 District. He supports and maintains the accuracy of the Geographic Information System. This position is responsible for data creation and maintenance of GIS data as well as fulfilling requests from District staff and outside entities for accurate, customized, and visually appealing maps and reports. He graduated from Oklahoma State University with a degree in Architecture in 1976. His background includes Municipal work in Planning, addressing and GIS work.

Monte Cockrum

Network Support Analyst

Monte has been with Tarrant County 9-1-1 District since 2009 and has been working in the telecommunications field in the late 1990s. Before joining the District, he worked in various PSAP environments installing and maintaining call-handling equipment. Monte now works in the Technical Operations Department and is involved in the design and management of 9-1-1 and administrative networks as well as 24/7 network trouble resolution and performance reporting. Monte looks forward to being actively involved in the development of future 9-1-1 enhancements throughout the District.

Gracie Martinez

Data Base Coordinator

Gracie Martinez joined the Tarrant County 9-1-1 District staff October 1988 and serves as the Data Base Coordinator. She is responsible for developing, validating and maintaining the master street address guide (MSAG) database and related files for Tarrant County 9-1-1 District. She serves as primary liaison with emergency service providers in the creation, verification, testing, and maintenance of the database. She attended Tarrant County College.

Gary Ross

GIS Liaison

Gary Ross is part of the Geographic Information Systems (GIS) Department here at the District and his current title is GIS Liaison. He is responsible for updating the District’s GIS Map with all new incoming Address and Street data information received from the Cities & Entities within the District’s jurisdiction, as well overseeing various GIS Projects. Gary has been with the District since July 1999, starting as a GIS/GPS Technician. Before coming to the District, Gary spent 20 years in the Surveying/Engineer Industry and has extensive experience working with GPS.

Yvonne Krumm

PSAP Support Analyst

Yvonne Krumm is the PSAP Support Analyst for Tarrant County 9-1-1 District, where she provides technical support and training for PSAP 9-1-1 Equipment. She graduated from the University of North Texas with a bachelor’s degree in Emergency Administration and Planning in 2007. Yvonne served as a dispatcher, CTO, and supervisor for the Hurst Police Department for 11 years. Yvonne has served the District in several different capacities since joining their staff in 2008.

Danny Willars

Security Analyst

Danny Willars has worked in the emergency services sector since 2010. His experience in a broad number of roles has provided a path to connect with others and introduce new ideas. Danny’s interest in technology has been the driving force in his career. He is currently a member of NENA, APCO, and is involved with several professional development groups. Danny manages the connectivity, installation and problem resolution of both internal business networks and the networks that transport 9-1-1 call delivery.

Sarah Sellers

Systems Integration and Performance Analyst

Sarah Therrien is the Systems Integration and Performance Analyst. She has worked in the public safety industry since 2001. Sarah started her career as a 9-1-1 Telecommunicator and CTO before moving to the District in 2011. Her responsibilities include 24/7 trouble resolution, performance studies on 9-1-1 related systems, and oversite of installation and testing of systems. Sarah is involved with standards-setting organizations and looks forward to the technological evolution of public safety services.

Abigail Dudek

Public Education & Information Coordinator

Abigail Dudek is the Public Education & Information Coordinator at Tarrant County 9-1-1 District. She handles the 9-1-1 education, marketing, design, public relations, media, and event coordinating. Abigail is originally from Illinois where she earned her Bachelor of Arts from Western Illinois in 2003 and a Bachelor of Science from Illinois State University in 2012. She was a Telecommunicator in Illinois for four years. She moved to Texas in 2012 and worked as a Telecommunicator for the city of North Richland Hills. Abigail has been with the district since November 2016.

Travis Trevino

Implementation Specialist

Travis Trevino has been with the district since 2016 and currently serves as the Implementation Specialist. His current responsibilities are project management, developing and executing test plans, testing of system configurations, review, and implementation of software revisions and upgrades, coordination of onsite installations and upgrades at PSAP sites. He also manages the PSAP and the P25 Radio Assistance Programs. Travis also assists in the execution of P25 radio proposals to the Board of Directors to help upgrade end of life legacy radio consoles. Travis’s public safety background started over 20 years ago with the most recent years in management roles of consolidated PSAP’s.

Lauren Redden

GIS Technician

Lauren Redden is a Geographic Information Systems Technician at the Tarrant County 9-1-1 District Administration Office, where she is responsible for maintaining and updating GIS data and layers. She graduated from the University of Louisville in Louisville, Kentucky with a bachelor’s degree in Geography in 2017. After graduating, she moved back to her hometown of Dallas, Texas, and began working with the Tarrant County 9-1-1 District in April 2018.

Erin Griffin

Training & Development Coordinator

Erin Griffin is the Training and Development Coordinator at Tarrant County 9-1-1 District, where she maintains and develops training opportunities for Telecommunicators. She graduated from East Carolina University with a bachelor’s of science degree in Criminal Justice and Business Administration in 2010. After graduation, she lived in North Carolina for one year and provided mediation and problem resolution services. She returned to North Texas in 2011, and served as a dispatcher for seven years at NETCOM (Keller, Colleyville, Southlake, and Westlake), and played an integral role in the agency becoming CALEA Accredited.

Thomas Coomer

IT Support Specialist

As an IT Support Specialist, Thomas manages Tarrant County 9-1-1’s server infrastructure and disaster recovery environment. He developed most of his skills in supporting and managing critical utility environments to maintain a 24/7 uptime. Thomas graduated from ITT Technical Institute with a degree in Computer Network Systems. In 2006 Thomas joined the U.S. Army as a Cavalry Scout and deployed to Mosul Iraq (2007-09). He served honorably in the U.S. Army from 2006-2012. “Everything’s impossible until somebody does it.”

Tyler Brown

Lead Trainer

Tyler Brown is the Lead Trainer at Tarrant County 9-1-1 District, where he is involved helps instruct and build training courses for Telecommunicators. Prior to coming to the district, he most recently was a Supervisor and Training at the Hood County Sheriff’s Office for 6 Years. Tyler is a TCOLE Instructor and is currently working on his Bachelor’s degree in EMS Management with a minor in Criminal Justice.

Richard Goodell

Network Support Specialist

Richard has worked in the Information Technology field since 1998. Previously, he spent 3 years as a Network Engineer at Northwest School District, and 12 years as a Network Systems Engineer for Dallas Airmotive. Richard works in the Technical Operations Department managing, maintaining, designing and troubleshooting district networks.

Erin Zuzik

Operation Support Specialist

Erin Zuzik is the Operations Support Specialist at Tarrant County 9-1-1 District. She graduated from Illinois State University in 2001 with a Bachelor of Science degree in Criminal Justice Sciences. She has a combined 16 years of experience as a 911 Telecommunicator in Illinois while working for McLean County Communications Center (MetCom) and The City of Bloomington 911 Dispatch Center. Erin assists as support in various areas of operations, training, data analysis and technology both internally at the district office and externally at the individual PSAP locations.