Receives citizen and other incoming 9-1-1, emergency or non-emergency calls, analyzes nature of call depending on life and death status as circumstances are described by conversation, provides verbal emergency or non-emergency assistance or information and depending on situation priority directs or dispatches call information to appropriate City individuals/departments for immediate or follow-up action.

Under the supervision of the Dispatch Supervisor, this position receives incoming   
9-1-1, emergency and non-emergency calls for service. The incumbent through the application of judgment (developed through education, training, and experience) and standard operating procedures, segregates calls by their emergency or non-emergency status. Those calls identified as “emergency” are designated priority and according to a prearranged procedure or at the discretion of the incumbent’s judgment, immediately communicated to the proper department/personnel (i.e., police, fire, animal control, EMS, etc.) for priority action. Calls categorized as “non-emergency” are processed/relayed as to prearranged procedures and communicated to the proper department/personnel for further action. Typical duties include:

 1.   Answers and as appropriate provide verbal instructions, assistance, and information and directs for action all 9-1-1 lines, Police and Fire emergency lines according to standard procedures.
 
2.   Quickly assesses the type, nature, and status of emergency or non-emergency call and dispatches for priority follow-up to Police, Fire, EMS, Animal Control, and other City departments.
 
3.    Answers and relays teletype messages, radio messages, mobile data messages, intercom messages, and interoffice messages.
 
4.    Monitors multiple radio frequencies and operates equipment within the standard and non-standard emergency and non-emergency situations and conditions.
 
5.    Monitors City and other security alarm systems and when an emergency occurs notify and dispatches the appropriate City assistance.
 
6.    Operates computer systems to enter City and CID warrants. Logs in to TCIC, NCIC, Regional and Tarrant County computer systems to monitor and maintain up-to-date records on stolen items, vehicles, checks and wanted individuals, etc.
 
7.     Records and maintains department activity records.
 

Required Skills

High school diploma or equivalent.

Requires Telecommunications Operator certification (completion of the basic 40-hour state certification program for telecommunicator/dispatcher) issued by Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) within one year of hire.

Ability to elicit information from callers who are under considerable stress. Good typing skills, particularly with numbers, and prefer familiarity with computer and radio operations and communications equipment. Ability to work rotating shifts, weekends and holidays. Position requires applicants to pass a full background investigation and polygraph test.

Must never have been convicted, put on court-ordered community supervision, or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order.

 

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