WALDO wireless training is based on the results of over 5,000 test calls documented over the past six years. These wireless test calls were made on all six of the wireless networks operating in Tarrant and Dallas counties.The data gathered during the testing program allowed the wireless training for the 9-1-1 calltakers to be updated and greatly simplified.

The training for the calltakers is now based on results that are unique to Tarrant County 9-1-1. The training material has been reduced to a single page. The wireless training is now based on the Where’s WALDO puzzle. WALDO goes to a PSAP and makes a 9-1-1 call from an intersection. The calltaker uses the training to locate WALDO on the map and tell WALDO the actual intersection. Calltakers who successfully locate WALDO get a “fabulous” prize. Feedback from calltakers and their supervisors has been very positive.

 

Please contact  817-334-0911 to request WALDO training.