Duties include but are not limited to the following:

  • Answer emergency and non-emergency calls for police, fire and medical calls for assistance by telephone, Enhanced E911 system or radio and route those calls to the appropriate personnel;
  • Receive requests for information and assistance and direct those requests to the proper source;
  • Gather information from callers including the nature, severity, location and status of emergencies;
  • Prioritize calls for service and dispatch those calls for service to available officers by radio;
  • Interact with police officers, judges, attorneys, city employees and citizens;
  • Maintain on-going status and awareness of police personnel and police units;
  • Provide detailed call information to police personnel as needed;
  • Enter, update, maintain and research information through local, state and federal database systems (TCIC/NCIC) and provide information to the requesting officer;
  • Monitor several police, fire and city radios as required;
  • Prepare and complete a variety of reports and forms regarding calls received and response taken, arrests, warrants, prisoners, and criminal offenses;
  • Complete routine reports and forms related to arrests, warrants, prisoners, and criminal offenses;
  • Accept payments for prisoner releases and issue receipts;
  • Monitor, via camera system, prisoners detained in the jail;
  • Have occasionally contact with prisoners by preparing meals and performing laundry tasks;
  • Require to work various shifts 24 hours a day / 7 days a week, weekends, holidays, and overtime as required; and
  • Perform other duties as assigned.

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