Call Taker – System Status Controller
Personnel in this position are directly responsible for properly deploying and monitoring the status and locations of all on-duty units. These individuals must use approved System Status Management techniques which ensures the efficient and appropriate use of those resources. Controllers serve as the first contact with callers and, therefore, will often be called upon to calm and direct the actions of lay persons, prior to the arrival of EMS personnel, using Medical Priority Dispatch protocols which includes but not limited to CPR instructions, birthing/OB instructions, maintaining an unconscious person’s airway, choking instructions and hemorrhage control. A controller must have intricate knowledge of the MedStar service area in order to ensure deployment of appropriate units and to provide direction to ambulance personnel. Due to the job being time driven applicants must possess the innate ability to perform several tasks at one time while maintaining a high level of accuracy.
SPECIAL NOTE: This job has been designated as a Safety Sensitive Position by MedStar. Public safety, as well as the safety of MedStar employees, requires that the employee in this position be able to perform all essential functions at the highest levels at all times. Therefore, this position is subject to frequent drug testing and requires reporting of all employee use of High Risk Medications identified by MedStar and certification from the employee’s physician that such medications can be safely used while working. Because MedStar’s ability to deliver emergency medical response depends on having a workforce that can be reliably scheduled, this job also requires regular and reliable attendance. This is a high-stress job that requires focus, engagement, and high performance in traumatic, physically demanding, emotionally charged, and life-threatening situations. The position involves exposure to serious and graphic injury to adults and children, including death and dismemberment. A high level of physical, mental, and emotional health is an essential requirement.