This is a part-time position and salary is based on experience. Extensive 9-1-1 telephony and database experience, knowledge of internal LEC 9-1-1 Database and MSAG transaction processes is required.
The Telephony Analyst for the Tarrant County 9-1-1 District is responsible for the critical function of monitoring, verifying, maintaining, analyzing and reporting information associated with 9-1-1 call processing, call delivery, and system performance. The Analyst also interacts with various telephony providers including VoIP, Wireless and PSP providers to define interconnection and data exchange essential to the content and function of the 9-1-1 database. This individual performs periodic analysis of call volumes, demographic data, and performance related functions. The analyst detects abnormalities, documents trends, identifies anomalies, creates and archives reports, schedules and performs testing, and directs and implements services and programs that ensure optimum performance of the 9-1-1 database. Duties of the Analyst also include interaction with 9-1-1 Answering Points to understand and document problems and implement problem-solving activities. Salary based on experience.