STARTING RATE OF PAY: $21.32 hour

JOB DESCRIPTION
Under the general supervision of the Dispatcher Services Manager or Supervisor, this position receives,
evaluates and dispatches emergency and non-emergency calls for service to appropriate personnel as well
as operates a radio system and enhanced 911 system for police, medical, and fire calls for service. In
addition, the position handles general customer service inquiries from the public and external agencies.
Communications personnel also monitor prisoners that are detained in the city jail via audio and visual
digital media equipment.
EXAMPLES OF DUTIES AND RESPONSIBILITIES
• Answer emergency and non-emergency calls for police, fire, and medical calls for assistance by
telephone, enhanced E911 system, or radio and route those calls to the appropriate personnel;
• Gather information from callers, including the nature, severity, location, and status of emergencies;
• Receive requests for information and assistance and direct those requests to the proper source;
• Prioritize calls for service and dispatch those calls for service to available officers by radio;
• Interact with police officers, judges, attorneys, City employees and citizens;
• Maintain on-going status and awareness of police personnel and police units;
• Provide detailed call information to police personnel as needed;
• Enter, update, maintain, and research information through local, state, and federal database systems
(TCIC/NCIC) and provide information to the requesting officer;
• Monitor several Police, Fire, and City radios as required;
• Prepare and complete a variety of reports and forms regarding calls received and response taken,
arrests, warrants, prisoners, and criminal offenses;
• Accurately, promptly, complete routine reports and forms related to arrests, warrants, prisoners, and
criminal offenses for submittal;
• Provide general customer service to citizens who enter the station, call the department, or need other
forms of assistance;
• Monitor, via camera system, prisoners detained in the jail;
• Have occasional contact with prisoners by preparing meals and performing laundry tasks;
• Work in a fast-paced environment providing dispatching services to the cities of White Settlement,
Westworth Village, and Sansom Park.

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