Public Safety Dispatcher
Receives calls from the public and other agencies concerning complaints, crimes, police emergencies and non-emergencies, Fire/EMS, and other calls for service. Dispatches orders to appropriate police radio patrol units, Fire/EMS, and other personnel. Fulfills job function by performing the following duties. This position requires working shift hours.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Answers incoming 911 and non-emergency phone calls.
- Answers phones in a timely courteous and professional manner.
- Gather accurate information from callers and maintain contact with callers when necessary to obtain in-progress information.
- Relays instructions or questions from the remote unit and comprehend radio traffic received from units and disperse information to units in a clear, concise, and understandable manner.
- Record calls, broadcasts, and complaints received; check for hazard indicators, previous calls, and alarm permits, forward information to appropriate personnel; input CAD entries and log teletype information following established guidelines.
- Coordinates all Police, Fire/EMS, and other emergency requests relaying instructions to the radio unit concerned.
- Prioritizes calls following established guidelines, dispatches appropriate units to calls for service, promptly notifies appropriate supervisor of delayed response to calls for service, and practices proper radio protocol.
- Transmits and receives messages between divisions of own agency and other law enforcement agencies; coordinates and relays information, in a timely manner, to other divisions and agencies as needed; notifies appropriate supervisors of unusual situations promptly; and follows established guidelines regarding MDC usage.
- Enters information into computer databases ensuring documentation is completed in a timely manner with minimal errors.
- Makes inquiries and retrieves information from statewide and in-house computer databases.
- Enters, confirms and removes warrants into/from computer databases for Municipal Court and C.I.D. Completes required paperwork associated with the warrants.
- May perform other assignments and handle special projects as required.
- Regular and timely attendance is required as well as the ability to get along with others in a professional and cordial manner.
- Considered as Essential Personnel and required to work scheduled shifts regardless of weather conditions.