The 9-1-1 system has evolved to become a system heavily relied upon by the public. This reliance comes with certain expectations that follow years of 9-1-1 public education messaging ensuring citizens that ‘when you need help, call 9-1-1’. The public has become accustomed to dialing 9-1-1 if something bad happens. They’ve been taught to call 9-1-1 and let the professionals deal with emergencies; as it should be.
While that is still the best and safest advice, most citizens are probably not aware of the technological challenges facing their local public safety entities, prompted by the explosive growth of cell phone ownership and usage.
The goal of the Tarrant County 9-1-1 District is to educate the public and manage public expectations about system features in light of technological advances.
TC9-1-1 District is keenly aware that consumer expectations for accurate and timely response to 9-1-1 calls are now based on the advanced features available on most communications devices, as opposed to the 25-year old legacy telephone system.
During our transition to a Next Generation of 9-1-1 services Tarrant County 9-1-1 District’s public education programming will communicate what’s on the horizon while ensuring citizens understand “new school” realities such as the importance of giving the location of the emergency to 9-1-1 calltakers and the fact that texting to 9-1-1 is not yet available in Tarrant County.
2600 Airport Freeway
Fort Worth, Texas 76111
Main E-mail: contactTC911@tc911.org
Training E-mail: email@example.com
Public Education E-mail: PublicEd@tc911.org