Pay Range: $55,000 to $75,000 annually Depending on Qualifications
The Tarrant County 9-1-1 District is recruiting for the position of 9-1-1 Telephony Analyst. This person is responsible for the critical function of creating, verifying and maintaining the information databases utilized by 9-1-1. This individual, through daily monitoring of call volume and wireless activity, plans, directs and implements services and programs that ensure an accurate, timely and complete 9-1-1 database. This individual also is responsible for problem solving and analysis of problems reported by the PSAP’s. Routine job duties for the 9-1-1 Telephony Analyst include the design and implementation of procedures to facilitate the flow of information between member jurisdictions, telephone companies and vendors; the preparation of routing instructions for various types of 9-1-1 calls including wireless calls; wireless and VoIP testing to determine accuracy of ALI information provided to the PSAP; analysis of the ALI database for efficiency and accuracy indicators; and preparation of monitoring and tracking of statistical and performance data related to various phases of 9-1-1 functionality. This person also works with exchange carriers and private switch sites and oversees the agency’s Quality Assurance program. The Tarrant County 9-1-1 District serves approximately 2.34 million citizens in the north central Texas area, including but not limited to, the cities of Fort Worth, Arlington, Irving and Grand Prairie. The District does not employ call-taking personnel but instead administers the 9-1-1 call taking equipment, network connectivity, and wireless integration services for the area served by 42 PSAP’s under the local jurisdictions’ administration. The ideal candidate will possess a Bachelor’s Degree in a related technical field, experience with 9-1-1 database and routing functions with knowledge of internal LEC 9‑1‑1 Database and MSAG transactions. A successful candidate should also have 5 to 10 years of management experience. Interested applicants should submit a cover letter, application, and resume to Wanda McCarley, Director of Operations, Tarrant County 9-1-1 District, 2600 Airport Freeway, Fort Worth, TX 76111. Alternatively, this information may be emailed to: firstname.lastname@example.org. No phone calls, please. Both application and resume are required. The application and job description are available at the end of this announcement. Deadline for submission is Friday, August 24, 2018. The Tarrant County 9-1-1 District is an equal opportunity employer. Previous employment and any additional qualifications will be subject to verification. Only qualified applicants should apply. Criminal background and driving records may be verified. All employees are subject to random drug screening.