Communications Services Administrator - City of Arlington

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Salary and more details below:

SALARY

$107,972.20 - $134,965.30

 

JOB DETAILS

Under general supervision, plans, organizes, directs and monitors the activities of the City's Emergency Communications Center.

 

ESSENTIAL JOB FUNCTIONS:

  • Direct, instruct, schedule, review and evaluate the work activities of subordinate personnel.
  • Coordinate the purchasing of telecommunication equipment which includes determining needs, developing requests for bids, and conducting bid process in conjunction with the Fire Department Purchasing Coordinator.
  • Approving invoices for payment, and maintaining records of maintenance, vendor performance and equipment inventory.
  • Direct the development of operating procedures and manuals related to radio services as well as monitor user departments to identify training needs.
  • Prepare, coordinate, and administer budget for the Communications Division.
  • Manage all hardware, software, equipment, and technology associated with 24-hour emergency services communications, and ensure that interruptions in service are minimized
  • Oversee interviewing, testing, and selecting new personnel for the Communications Division
  • Ensure compliance of Communications Division personnel with laws, department policy, and standards of conduct.  Oversee discipline in the Division.
  • Lead and oversee the creation and maintenance of a positive work environment by modeling active listening, motivating staff, and directing the development of communications personnel.

 

OTHER JOB FUNCTIONS:

  • Oversee the radio license coordination which includes reviewing and disseminating new FCC or city rules and regulations concerning radio usage.
  • Coordinating local, regional, state and federal frequency assignments and requests for new frequency assignments.
  • Coordinating license renewals and modification.
  • Support the Vision, Mission, Values, and Strategic Plan of the City of Arlington, as well as the Arlington Fire Department.
  • Meet and maintain qualifications for Criminal Justice Information Systems (CJIS) access.

 

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities Required:

  • Knowledge of purchasing practices and procedures.
  • Knowledge of office and administrative practices and procedures. 
  • Knowledge of instructional methods and training techniques, including but not limited to:
    • Curriculum design principles
    • Learning theory
    • Group and individual teaching techniques.
  • Knowledge of FCC regulations concerning radio usage.
  • Knowledge of computer aided dispatch (CAD) systems.
  • Knowledge of telecommunications equipment.
  • Knowledge of current word processing, presentation, spreadsheet, and database programs used by the city; also, state and federal computerized teletype TCIC/CIC systems.
  • Knowledge of applicable laws, policies, procedures, and guidelines related to public safety dispatch.
  • Skill with organization and attention to detail. 
  • Skill in using PC Software including current Microsoft Office Suite of applications. 
  • Skill in directing, controlling, and planning operations involving the activities of others or processes with which others are involved.
  • Skill in communicating with City Council, city management and other city employees and vendors by oral and written means.
  • Skill in communicating professionally and tactfully with other city employees and the public by oral and written means. 
  • Skill in budget preparation and accounting.
  • Ability to work within a set schedule.
  • Ability to work independently under general instructions. 
  • Ability to understand mathematical calculations involving fractions, percentages, and decimals.
  • Ability to recognize or identify the existence of problems and generate or conceive new or innovative ideas or solutions to those problems.
  • Ability to prioritize deadlines and tasks. 
  • Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.
  • Ability to plan, organize, monitor and evaluate subordinates' work assignments to accomplish unit objectives.
  • Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing. 
  • Ability to operate a variety of office equipment including but not limited to telephone, computer, and mapping systems.
  • Ability to learn new systems and procedures quickly. 
  • Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies. 
  • Ability to develop future projections for budget and long-range planning purposes.

 

Qualifying Education and Experience:

  • Bachelor’s degree in Business Administration or another related field.
  • Four years of related experience working with telecommunications equipment, such as radio systems, computer-aided dispatch equipment, MDC, or similar technologies.
  • At least three years of management experience demonstrating progressive responsibility and advancement.

 

Employment Screenings Required:

  • CJIS Fingerprint Background Check
  • Criminal Background Check