Tarrant County 9-1-1 District processes about 6,000 9-1-1 calls per day.
Over 81% of these calls come from cell phones. There are over 1 million landline records in the Tarrant County 9-1-1 database. With all this diversity quality assurance is an ongoing process.
Calltakers report problem calls to District staff who investigate and get the problem corrected. The primary tool used by the calltakers to report problems is the 9-1-1 B Problem Call Report. Wireless test calls are scheduled on a regular basis. The testing program involves test calls from each of the six major wireless network’s phones.
There are over 300 test sites throughout the Tarrant County 9-1-1 District service area. The primary objective of the testing program is to gain first hand knowledge about each of the 6 major wireless networks in order to better train the calltakers how to handle wireless calls. Another objective of this Phase 2 testing is to determine if the wireless carriers are continuing to meet the FCC mandate for accuracy. One indication that these quality assurance efforts are working is the fact that less than .25% of total 9-1-1 calls produce a No Record Found condition.