Tarrant County 9-1-1 District implemented text to 9-1-1 in Tarrant County in November of 2020. Texting to 9-1-1 is another option for citizens to get help in an emergency and does not replace calling 9-1-1. At this time, in Tarrant County, citizens cannot text photos, videos, and audio to 9-1-1. When texting 9-1-1, do not use emojis (emojis do not go through) or abbreviations as the 9-1-1 call-taker may not understand some abbreviations. Language translation services are not available when using text to 9-1-1, nor the ability to initiate a group text with others when texting 9-1-1.

When would you text to 9-1-1?

• In an emergency, when it may not be safe to call 9-1-1, such as a hostage situation, active shooter, domestic violence, or other acts of violence where you don’t want a certain person(s) to know you are contacting 9-1-1.

Does 9-1-1 get a more accurate location of my cell phone when I text 9-1-1?

• No, texting works the same as calling 9-1-1 when it comes to cell phone location by using your phone’s GPS. Just like calling 9-1-1, give the location or the address of the emergency first.

How do I text 9-1-1, and what is the process?

• Start a new text conversation and type 911 in the recipient box. Enter the location or address of the emergency in the message box, and tap send. An automatic response will display.

*actual text 9-1-1 automatic response, the city will depend on your location*

• A 9-1-1 call-taker will then respond with questions and other information in regards to your emergency. Once help has been received and first responders have arrived on the scene of the emergency, the 9-1-1 call-taker will end the text conversation.

*actual text 9-1-1 disconnect, the city will depend on your location*

 

If you have more questions about text to 9-1-1, please contact our Public Education and Information Coordinator Abigail Dudek at PublicEd@tc911.org, or you can direct message her on our Tarrant County 9-1-1 District Facebook and Instagram page.