Protect 9-1-1 TCOLE#8816
Tuesday, August 22, 2023, 8:00 AM – 5:00 PM
Protect 9-1-1 is a course specific to 9-1-1 telecommunicators that focuses on mental and physical health, with an emphasis on PTSD, resilience, and stress management. Location: Irving Police and Fire Academy at 2603 Esters Rd, Irving TX 75062
NG9-1-1 Preparation TCOLE#5103
Wednesday, August 23, 2023, 8:00 AM – 5:00 PM
The purpose of this course is to provide resiliency tools for future technologies that could potentially be introduced to emergency communications centers. NG911 will present a number of unique challenges to 9-1-1 telecommunicators as they gain access to live video. This training discusses these challenges, how to bolster resilience during the transition, and how to respond to particularly distressing video calls. Location: Irving Police and Fire Training Academy at 2603 Esters Rd, Irving, TX 75062
Active Shooter Response TCOLE #5309
Monday, August 28, 2023 8:00 AM – 5:00 PM
The student will identify active shooter events, the characteristics of an active shooter, and the roles and responsibilities of the dispatcher during an active shooter event.