Salary $26.37 – $36.92 Hourly
Emergency Communications Specialist New Hire Incentive:
- $600 Paid upon hire ($300 for part-time)
- $300 Paid upon completion of a successful completed field training program ($150 for part-time)
- $300 Paid upon completion of a successful (passing evaluation) 1-year period ($150 for part-time)
New hires who receive this incentive and voluntarily leave City employment on or before completion of six months’ employment shall repay the City the full $600 new hire incentive ($300 for part-time).
Receives citizen and other incoming 9-1-1 emergency or non-emergency calls; analyzes nature of call depending on life and death status as circumstances are described by conversation; provides verbal emergency or non-emergency assistance or information and, depending on situation priority, directs or dispatches call information to appropriate City individuals/departments for immediate or follow-up action.
Essential Functions
1. Answers calls and, as appropriate, provides verbal instructions, assistance, and information; directs for action all 9-1-1 lines and Police and Fire emergency lines according to standard procedures.
2. Quickly assesses the type, nature, and status of emergency or non-emergency calls and dispatches for priority follow-up to Police, Fire, EMS, Animal Control, and other City departments.
3. Answers and relays teletype messages, radio messages, mobile data messages, intercom messages, and interoffice messages.
4. Monitors multiple radio frequencies and operates equipment within standard and non-standard emergency and non-emergency situations and conditions.
5. Monitors City and other security alarm systems and, when an emergency occurs, notifies and dispatches the appropriate City assistance.
6. Operates computer systems to enter City and Criminal Investigation Division (CID) warrants; logs in to Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), and regional and Tarrant County computer systems to monitor and maintain up-to-date records on stolen items, vehicles, checks and wanted individuals, etc.
7. Records and maintains department activity records.
8. Performs related duties as directed when such duties are a logical and appropriate assignment to the position.
9. Regular and timely attendance is required for this position.
10. Interacts professionally and respectfully with the public, coworkers, and others during daily work.