The City of Irving is looking for individuals who possess good decision-making abilities and judgment, as well as demonstrate dependability, emotional control and, above all, impeccable integrity.


  • U.S. Citizen, at least 18 years of age
  • High school diploma or GED
  • No Class B misdemeanor convictions within the past 10 years
  • No Class A misdemeanor convictions or higher
  • Must receive Basic Telecommunicator Certification within the first year
  • One year of related call center or multiple phone line experience preferred
  • Knowledge of:
    • English language, including meanings of words and grammar
    • Customer service skills
    • Basic math
    • Office software

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