INITIAL REPORT

AT&T Assurance Center is the Single point of contact for all Tarrant County PSAPS

1-866-722-3911

 

Dial the above number. Your call will be answered by trained 9-1-1 service desk personnel. Provide your name, your PSAP Name, the address and phone number. Describe the problem you are experiencing. You will be provided a Trouble Ticket Number. Record it in your Trouble Log. The Assurance Center will give you some idea of how soon you should expect a response based on the seriousness of the problem. Service effecting problems should receive prompt response.

 

ESCALATION LEVEL 1

If you have not gotten a response to your problem call or if the seriousness of the problem has increased, escalate your trouble report and provide information to the manager as to why the call should be escalated.

Dial the AT&T ASSURANCE CENTER and ask for a Manager

1-866-722-3911

 

ESCALATION LEVEL 2

If you still do not receive an adequate response, ESCALATE to Level 2. Contact Tarrant County 9-1-1 Staff and provide information on the nature of the problem and the steps you have taken to this point. If you are unable to reach the First Choice, immediately attempt contact with the Second Choice and/or Third Choice until you have reached a Tarrant County 9-1-1 Staff member.

 

ESCALATION PROCEDURES FOR TARRANT COUNTY PSAPS (pdf file)

 

Contact Tarrant County 9-1-1 District Staff